Having problems dealing with large businesses and or government departments, been given the run around by faceless bureaucrats passing you from person to person, been kept on the phone for hours only to be disconnected without warning.
Well don’t worry you are not alone in facing this situation, while it is true that many companies claim to be all about customer service, when it comes down to it the vast majority of them fail, when it comes to dealing with customer complaints. In many cases the complaints fail to reach the people who can fix them landing on the I’m as high as you can go mans desk. Leaving you and others like you unhappy and your issues not addressed.
The truth is there is always somewhere higher to go, whether its that often hard to find complaints department, or the next level of management, or government regulators and many times they will want to know about the man that has been delaying your problem.
Unfortunately while it might seem like the best way to make contact the phone is sometimes not the best means to go about addressing your complaint, this because on the phone you may find yourself saying the wrong thing or getting to upset with the person on the end of the line.
Don’t forget that in most cases the person on the other end of the phone isn’t even responsible for your dilemma and are only trying to help and like most people they don’t appreciate getting yelled at because of another colleague’s mistake.
This is why writing a well thought out letter detailing all your complaints, making sure to list all the facts and sums up your entire situation in as much detail as possible. On thing you have to keep an eye on what you are writing try to keep it to the point while not being abusive, you will find that upper management can be very sympathetic to your plight but if you start to abuse them then this sympathy will disappear. So keep to the facts of your case and be polite you want these people to help you out.
When writing your letter try to put yourself in the position of the person you are writing to how would you react if you arrived at work and opened an abusive letter. You would bin it, so why not spend the extra time to help this person understand your problem and how they can assist you and improving his company and its customer service. It may take a few letters and time but you can and will I most cases get you complaint addressed quickly by being polite and to the point.
Author Rick Dupont is quiet experienced at helping if your complaint is going no where with the simple application of a well put together complaints letter and action you can and hopefully will get some satisfaction.
Well don’t worry you are not alone in facing this situation, while it is true that many companies claim to be all about customer service, when it comes down to it the vast majority of them fail, when it comes to dealing with customer complaints. In many cases the complaints fail to reach the people who can fix them landing on the I’m as high as you can go mans desk. Leaving you and others like you unhappy and your issues not addressed.
The truth is there is always somewhere higher to go, whether its that often hard to find complaints department, or the next level of management, or government regulators and many times they will want to know about the man that has been delaying your problem.
Unfortunately while it might seem like the best way to make contact the phone is sometimes not the best means to go about addressing your complaint, this because on the phone you may find yourself saying the wrong thing or getting to upset with the person on the end of the line.
Don’t forget that in most cases the person on the other end of the phone isn’t even responsible for your dilemma and are only trying to help and like most people they don’t appreciate getting yelled at because of another colleague’s mistake.
This is why writing a well thought out letter detailing all your complaints, making sure to list all the facts and sums up your entire situation in as much detail as possible. On thing you have to keep an eye on what you are writing try to keep it to the point while not being abusive, you will find that upper management can be very sympathetic to your plight but if you start to abuse them then this sympathy will disappear. So keep to the facts of your case and be polite you want these people to help you out.
When writing your letter try to put yourself in the position of the person you are writing to how would you react if you arrived at work and opened an abusive letter. You would bin it, so why not spend the extra time to help this person understand your problem and how they can assist you and improving his company and its customer service. It may take a few letters and time but you can and will I most cases get you complaint addressed quickly by being polite and to the point.
Author Rick Dupont is quiet experienced at helping if your complaint is going no where with the simple application of a well put together complaints letter and action you can and hopefully will get some satisfaction.
-->
All posts